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Will the solution offered by the competition work
in our case? Are we sure we have the same business processes and
development strategy as other companies? If you know the answer to
these questions, why are you going this way?
I have encountered a situation in which there was
resistance from employees to using a ready-made system many times.
Secondly, I saw bad money and wasted time.
A ready-made and unadjusted solution to
development processes can do more harm than good. I have already met
several times with situations in which employees did not use CRM.
Why? Because it was a ready-made box solution not adapted to the
company's processes. In order to generate a report or enter a task,
for example, they had to go through several views and make many
unnecessary clicks. Why? Because the SaaS solution is by definition a
universal tool that meets the needs of many organizations.
Ready solutions are often created several years
ago. In line with other labor standards, tailored to meet the needs
of as many companies as possible. Hundreds of unknown functionalities
reign in applications, because it is intended to be a universal
solution. Technologies in which applications were written also have
their light years behind them. They are not in line with the
Technical support is undoubtedly the Achilles'
heel of SaaS solutions. We do not have direct contact with one
person. Reports are often processed by different people who happen to
be on the shift.
The advantage of SaaS solutions is a decidedly low
price, which does not burden the budget so much. Especially for small
companies that are at the beginning of their development path and do
not have extensive sales processes, orders and sufficient financial
resources. Such companies also often employ fewer people and the
needs are much smaller.
The costs are spread every month, which is why we
do not feel it so much and it has a positive effect on financial
liquidity. Application implementation is also faster and painless if
we do not need dedicated functionalities. As a rule, access is
available immediately and you only need to register an account and
attach your company card.
If we are talking about low costs, the advantage
is also the lack of investment in infrastructure (server) and
administrative support. Costs are included in the monthly fee and
technical care is provided by the licensor.
This is when it comes to seemingly low costs. In
SaaS, you usually pay for the user, so at the very beginning, when
the company does not employ so many people, the costs are not
noticeable, but with the increase in employment, the costs on a
monthly basis may be quite large and it would be worth considering
whether we will do better in the long run investing in your own
The unquestionable obstacle of SaaS solutions is
integration with other client's applications. We only have access to
such integrations as allowed by the licensing company. If we want to
integrate with other software that we use, unfortunately this is not
possible, unless the Application Developer provides an API with which
to connect. Unfortunately, everything about this connection works
fine until the app is updated. After the update, it turns out that
some data is not synchronizing correctly, or some of the functions do
not work as they were supposed to work and the integration should be
done again, which entails additional costs and system downtime.
Customer service is undoubtedly a large cost,
therefore in SaaS solutions we do not have a dedicated service
person. Different people handle our requests, depending on
Who is the SaaS solution for? Which companies most
often use ready-made solutions?
The vast majority of small and medium-sized
enterprises (SMEs) companies at the beginning of their development
path. Have smaller budgets, teams and less complex processes. Along
with the company's development, there is a greater awareness of the
shortcomings and weaknesses of the company. At this point, there is a
need for changes and looking for solutions tailored to the company's
Each of us remembers the beginnings. In the
beginning there was e-mail, excell, and later comes software tailored
to the needs of the company. If you want to develop, have a plan and
clearly defined goals and development strategy, contact us. Thanks to
our knowledge and experience, we help other companies to automate
processes through dedicated IT systems. We create web applications
and mobile applications for business. We will help your company to
reach a higher level of company management. We have a real impact on
savings through work automation. If you think realistically about
development and have a company strategy, our IT solutions will help
you implement it. Do you want to find out how we do it? Contact us!
It's for free.